Threading mode email in new Crystal interface

What is Threading?

Threading mode email is when your messages are regrouped so that all replies and forwards are grouped together.   Rather than seeing them in chronological order you will see them regrouped according to subject and “conversation” .

The screenshots below show an example of each view:

Unthreaded
This is  the standard view of an Inbox. As each message comes in, it gets added to the top of the list.

ContactOffice - Messages (4)

Email unthreaded mode

Threaded

When the messages are threaded, the inbox looks like this.

 

Threaded mode email

Threaded mode email

Turning Threading On and Off

 

Go to ‘Preferences’

  1. Click on ‘Messages’ in the left column
  2. Choose ‘General’.
  3. Click ‘Threads’

ContactOffice - Preferences

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2 Responses

  1. Caroline says:

    Hi,
    how come I can’t see all of my e-mails in the inbox?
    Caroline

    • admin says:

      Dear,

      You probably activated the ‘threading mode’.
      To de-activate, go to ‘Preferences’/ Email Preferences / Threading

      Hope this solves your issue

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