Routing Problem between Level 3 and Sprint

Yesterday at 22:24 – 23:54 CET a routing problem occured between Sprint and Level3 Amsterdam.
Since the ContactOffice service is hosted on servers at the Brussels Level3 site this routing problem might have caused access problems to our service for certain users. We do apologise for any kind of inconvenience you might have experienced.

It was completely out of our control and the interconnection was re-established automatically around 23:54.

Such occurrences are extremely rare in the history of ContactOffice. Since our launch our historical uptime has always been more than 99,99%

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